Contact Us
Contact Us
Have a question about a Grelvexa storage product, your order, shipping, returns, product dimensions, materials, assembly, or everyday use? Our customer support team is here to help.
Business Information
Hangzhou Lingxi Xingchen Technology Co., Ltd.
Room 401-056A, Building 2, Hangzhou Hongfeng Home Furnishing City, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
How We Can Help
Orders & Shipping
Order status, tracking information, delivery questions, address corrections, shipment updates, and other order-related assistance.
Product Support
Questions about product dimensions, materials, storage capacity, installation, assembly, care instructions, intended use, and choosing the right organizer for your space.
Returns & Refunds
Return requests, damaged or incorrect products, refund status, replacement assistance, and other after-sales questions.
General Support
Product feedback, website questions, business inquiries, customer service matters, and other questions relating to Grelvexa.
Before Contacting Us
If your question relates to an existing order, please include your order number and the email address used when placing your order. This helps our customer support team locate your order more quickly.
If you are contacting us about a damaged, defective, missing, or incorrect product, please include clear photographs of the product, packaging, and shipping label where applicable. These details can help us review your request more efficiently.
For questions about product fit or suitability, you may also include the approximate dimensions of the drawer, shelf, cabinet, wardrobe, countertop, or other space where you intend to use the product.
Response Time
We aim to respond to customer service inquiries within 24 business hours.
During weekends, holidays, promotional periods, or unusually high-volume periods, additional response time may be required.
Important Return Information
Please contact our customer support team before returning any product. Do not send products directly to our business registration address unless our customer support team has specifically instructed you to do so. Once a return request has been reviewed and approved, we will provide the applicable return instructions and return destination.
Contact Grelvexa
Email: service@grelvexa.com
Customer Service: +86 13544002116
Website: grelvexa.com
Support Hours: 9:00 AM–6:00 PM Pacific Time