Ordering from Grelvexa is simple:

1. Select the product you would like to purchase.
2. Choose the available size, color, quantity, set, or other product options where applicable.
3. Click “Add to Cart.”
4. Review the products and quantities in your cart.
5. Proceed to checkout and enter your contact, shipping, and billing information.
6. Select an available shipping and payment method.
7. Review your order and complete payment.

After your order is successfully submitted, you should receive an order confirmation by email.

After completing checkout, you should receive an order confirmation containing your order number and purchase details.

Please make sure the email address entered during checkout is correct. If you do not receive an order confirmation, contact us at service@grelvexa.com .

If your order has not yet entered fulfillment or shipment, we may be able to help with certain changes.

Contact us as soon as possible at service@grelvexa.com and include your order number and the requested change.

Once an order has entered processing or has shipped, we cannot guarantee that changes can be made.

You may request cancellation before your order has shipped or entered a stage where cancellation is no longer reasonably possible.

Please contact service@grelvexa.com as soon as possible and include your order number.

If your order has already shipped, eligible products may instead be returned after delivery in accordance with our Return & Refund Policy.

Open your shopping cart and adjust the quantity selector next to the applicable product. Your cart total should automatically update to reflect the new quantity.

Open your shopping cart and select the remove or delete option next to the product you no longer wish to purchase.

Grelvexa focuses on home storage and organization products designed for everyday spaces.

Our range may include wardrobe storage, kitchen organizers, drawer organizers, bathroom storage, shoe storage, jewelry organization, desktop organizers, entryway storage, stackable containers, shelving systems, baskets, and other practical home organization solutions.

We strongly recommend measuring your available space before placing an order.

For drawer, shelf, cabinet, wardrobe, or under-sink organizers, measure the usable width, depth, and height of the intended area and compare those measurements with the dimensions listed on the product page.

For products with doors, drawers, hooks, pull-out sections, or expandable components, allow sufficient clearance for normal operation.

We aim to provide accurate dimensions for each product. Small manufacturing tolerances may occur depending on the material and construction method.

If your available space has very tight measurements, we recommend allowing a small amount of additional clearance.

We make reasonable efforts to represent product colors accurately. However, appearance may vary slightly because of lighting, photography, device screens, and production variations.

Materials such as bamboo, natural wood, linen-style fabrics, woven fibers, or stone-like finishes may naturally vary in grain, texture, pattern, and tone.

Unless clearly stated on the product page, decorative items and accessories shown in lifestyle photographs are for presentation purposes only and are not included with the product.

Some products arrive ready to use, while others may require simple assembly, adjustment, stacking, or installation.

Where assembly is required, please follow the instructions provided with the product and ensure all parts are securely installed before use.

Before installation, confirm that the intended wall or surface is suitable for mounting.

Different wall types may require different anchors, screws, or fixing hardware. Always use suitable hardware and follow any installation and weight guidance supplied with the product.

Care requirements depend on the material.

• Plastic and acrylic surfaces can generally be wiped with a soft damp cloth.
• Powder-coated metal should be kept clean and dry after wiping.
• Wood and bamboo products should not be soaked in water.
• Fabric storage products should be cleaned according to the care guidance provided with the product.

Avoid harsh abrasives or chemicals unless specifically approved for the material.

Orders are generally prepared for shipment within up to 7 business days.

Processing time is separate from shipping time.

Standard delivery is generally estimated at 10–20 business days after dispatch.

Delivery timing can vary depending on destination, carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Our standard shipping rate is generally USD $5.99, unless a different rate, free-shipping offer, or promotion is shown during checkout.

When your order has shipped and tracking information becomes available, you will generally receive shipping confirmation with the available tracking details.

Tracking systems may occasionally take time to update after a parcel enters the carrier network.

If your tracking has not updated for an extended period, please contact service@grelvexa.com with your order number.

Eligible customers may request a return within 30 days after delivery, subject to the requirements in our Return & Refund Policy.

Products should generally be unused, undamaged, and returned with the original packaging and accessories where applicable.

Contact service@grelvexa.com before sending any product back.

Include your order number and the reason for your return. Our support team will review the request and provide the applicable return instructions and return destination.

Please do not send products directly to our business registration address unless our support team specifically instructs you to do so.

If your product arrives damaged, please contact us as soon as possible.

Include your order number and clear photographs of the product, packaging, and shipping label where relevant so we can review the issue.

Please email service@grelvexa.com with your order number and photographs showing what you received.

We will review the situation and provide an appropriate replacement, refund, or other solution in accordance with our policies.

Approved refunds are issued to the original payment method. The time required for the funds to appear may vary depending on your bank, card issuer, or payment provider.

The payment methods currently available for your order will be displayed during checkout.

Availability may vary depending on your location, currency, device, and payment provider.

If you have a valid promotional or discount code, enter it in the designated discount-code field during checkout and select “Apply.”

Please confirm that the discount appears in your order summary before completing payment.

A discount code may be subject to an expiration date, minimum purchase amount, eligible products, quantity requirements, regional restrictions, or other promotional conditions.

Grelvexa uses Shopify and applicable payment-processing technologies to support secure online checkout.

Payment information is processed through the applicable payment provider rather than being manually handled by our customer service team.

Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.

Information may be used where necessary to process orders, arrange delivery, provide customer service, prevent fraud, maintain the website, and perform other functions described in our Privacy Policy.

Email: service@grelvexa.com

Customer Service: +86 13544002116

Website: grelvexa.com

Support Hours: 9:00 AM–6:00 PM Pacific Time